MANILA, Philippines --- On the day the government ordered business process outsourcing (BPO) firms to report back to the office, the largest of them decided to keep working from home, ready to pay higher taxes than spend more in regular office operations.
Concentrix, a BPO firm with a 100,000-strong workforce, has kept a hybrid work setup since 2020. This didn't change, even after the return-to-office mandate took effect on April 1.
Most of its workers, or 60 percent of them, have been working from home, while the rest have reported back to the office.
Michael Montero, the company's regional general counsel in the Asia and Pacific, said there are practical reasons why the co...
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Biggest BPO braces for tax break loss