Mission to Seafarers launches ‘Digital Seafarers’ Centre’

Mission to Seafarers launches ‘Digital Seafarers’ Centre’
Gary Howard | Jun 07, 2023 https://www.seatrade-maritime.com/crewing/mission-seafarers-launches-dig...

Mission to Seafarers has released its "Happy @ Sea" mobile app to provide access to the mission’s welfare and mental health services.

The app is available for free on Apple and Android devices and will enable seafarers to pre-order requests ahead of port visits, access wellbeing services offline, and complete the Seafarer Happiness Index survey within the app. Tailored support will be offered based on survey responses.

Services seafarers will be able to pre-order include ship visits by port welfare officers, transportation, shopping items such as SIM cards, and even private pastoral counselling sessions with trained professionals.

An AI chatbot called Flying Angel has been included in the app to respond to frequently asked questions.

The service will be launched in Oceania from June 2023, with rollout to other locations “in the coming months”.

“By embracing this innovative platform, seafarers gain access to vital support in an efficient and user-friendly manner,” said Mission to Seafarers.

Ben Bailey, Director of Programme at The Mission to Seafarers, said: “Our goal with the Happy at Sea app is to enhance the lives of seafarers worldwide by centralising our resources. Since the onset of the pandemic, we have witnessed a significant surge in requests for support through digital channels, be it through our CrewHelp service, local Facebook pages, and WhatsApp groups.

“This app will enable seafarers to easily track their requests, while also empowering our teams to work more strategically within the ports. We take pride in the fact that our services are tailored to meet local needs in every one of our 200 locations, and the Happy at Sea app will provide seafarers with rapid access to these essential facilities.”

The app was developed with funding from DNV, Cargill, and The Seafarers’ Charity.

Knut Ørbeck-Nilssen, CEO of DNV Maritime,said: “We deeply appreciate the opportunity to support this app and The Mission to Seafarers, as they work to provide essential assistance to seafarers worldwide and promote favourable working conditions for all crew."

Eman Abdalla, Global Operations & Supply Chain Director, Cargill Ocean Transportation, added: “At Cargill Ocean Transportation making zero harm shipping a reality is our mission and indeed it all starts with the crew’s wellbeing. Therefore, supporting the Happy at Sea app and The Mission to Seafarers was the perfect opportunity to give seafarers access to a multitude of services that can only improve and promote their well-being.”

Deborah Layde, Chief Executive at The Seafarers' Charity, commented: “We are thrilled to be co-funding 'Happy@Sea' with DNV and Cargill. Increasing the ease of access & range of services and support for seafarers will be a welcome addition for many undoubtedly.”

Users can register their interest and receive an email notification when the app goes live by visiting https://app.missiontoseafarers.org