Marina records big drop in complaints, 100% resolution rate in 2024

Marina records big drop in complaints, 100% resolution rate in 2024
Yashika F. Torib March 19, 2025 https://www.manilatimes.net/2025/03/19/business/maritime/marina-records-...

THE Maritime Industry Authority (Marina) has recorded a significant decrease in the number of complaints it received in 2024 based on a report letter from the Office of the President.

The said report showed that complaints filed through Marina's 8888 Citizens Complaint Center (CCC) dropped by 26 percent in 2024.

Marina received 231 complaints in 2023 compared to 171 in 2024, reflecting the agency's ongoing efforts to streamline processes, enhance customer service, and address public concerns more effectively.

The agency also achieved a 100-percent resolution rate for all citizen complaints, demonstrating its commitment to responsive governance.

Notably, 84.21 percent of these cases were resolved within the mandated 72-hour period set by the Office of the President.

The 8888 CCC serves as a crucial platform for citizens to report inefficiencies, corruption, and service-related concerns.

Marina's consistent performance in complaint resolution and the steady decline in complaints highlight its proactive approach to improving maritime services and ensuring stakeholder satisfaction.