MSC Launches Trends Report: The Future of the Guest Experience
January 09, 2020
MSC Cruises has launched a new report, The Future of the Guest Experience, a forward-looking report that explores the trends that will impact the future of the travel industry.
Created in partnership with The Future Laboratory, one of the world’s futures consultancies, the report identifies the ways in which travel and hospitality brands will have to deliver ultra-high definition (UHD) experiences to satisfy the needs of the guest of the future, the company said.